Corresponding programs should be linked to the stores’ existing video surveillance systems. The camera images are analyzed by the software.

AI investigates suspicious movements

The systems have been programmed to perform numerous different gestures. If someone hides goods in their clothing, if a large number of products are taken off the shelf or put in their bag at lightning speed, the software is alerted.

“In some cases there are systems that can recognize whether someone is behaving unusually based on a behavioral pattern.”

Frank Horst, head of the inventory differences department at EHI

Various companies such as Signatrix or Veesion, start-ups in this industry, state that their software can detect attempted theft. One of the challenges here is that the AI ​​can reliably distinguish whether someone is in a hurry or just in the process of quickly stealing goods from the shelf.

Another problem is another variant of the software, which is not trained to analyze movements, but rather the products themselves. However, since these constantly change in terms of design or shape, the AI ​​has to be retrained again and again explains Frank Horst.

Moving into supermarkets

Veesion, based in Paris, started in France in 2018 and has so far equipped around 2,000 supermarket branches. Signatrix from Berlin, in turn, uses its software at around 15,000 cash registers worldwide, including chains such as Edeka and Globus.

But it’s not just theft prevention that’s possible with artificial intelligence. Various circumstances surrounding the corona pandemic provided preparatory work for this. For example, sensors were installed in some stores to measure visitor flows. These can be linked to the software and used for further security monitoring. This could include detecting blocked emergency exits or open refrigerator doors.

Are department store detectives now a thing of the past?

The software can observe without getting tired and then alert. However, it is not possible to intervene in the event of possible theft.

Instead, it sends a corresponding signal to the branch manager, cashier or even the store detective.
They can then intervene. The AI ​​does the preparatory work, so to speak, and supports the observation. Asking questions and confronting the situation will continue to be the responsibility of the employees.

Source:

WirtschaftsWoche

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