The Rhineland-Palatinate consumer advice center is currently receiving many complaints about unwanted calls from energy suppliers. They supposedly offer cheap electricity and gas contracts over the phone and confirm these via SMS or email. The postal confirmation is sometimes only sent weeks later and sometimes contains different conditions than those agreed on the phone.

The consumer advice center advises caution. “Again and again, surprised consumers come forward who actually didn’t want to sign a contract and ask what they can do,” says Max Müller, energy law expert at the consumer advice center. He recommends revoking unwanted contracts immediately and checking the contract confirmations carefully.

In principle, contracts can also be initiated by telephone. According to applicable law, these contracts must be concluded in text form. This may already be the case if they are confirmed with a simple “yes” via SMS or email. The conditions stated in the SMS or email are binding. If the postal confirmation deviates from this, no contract has been concluded.

Substantiated, unclear or unwanted contracts can be revoked. The consumer advice center offers sample letters on its website .

Questions about electricity and gas bills, energy contracts and contractual conditions are answered by the energy legal advisors from the consumer advice center at the local advice centers. The consultation costs 20 euros. is required by telephone (06131) 28 48 0, by email to energierecht@vz-rlp.de or online at www.verbraucherzentrale-rlp.de/onlinetermine-rlp The addresses of the advice centers can be found www.verbraucherzentrale-rlp.de/beratungsorte-rlp

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