Do you assume that the cancellation policy for your life insurance policy is incorrect? Would you therefore like to withdraw from your life insurance and get your premiums back? On the Internet you can find the consulting agency “Consumer Protectors”, which will check your contract and, if necessary, file a complaint with your insurance company. We advise caution: On the website of the provider consumer protection. com there is no imprint. It is also unclear how the company will actually proceed and whether any costs will be incurred.

Enforce the right of withdrawal, but how?

Due to incorrect or incorrect cancellation instructions in life insurance contracts, many consumers are entitled to an unlimited right of cancellation. However, those affected often do not know how to get out of the contracts or how to get money and interest back. The website verbrauchentenschuetzer.com promises support. However, the offer from verbrauchentenschuetzer.com can be seen as problematic.

MIMIKAMA
Screenshot: Website of the consulting agency “Consumer Protectors”.

What does the consumer protection website promise? com?

The consulting agency verbrauchentenschuetzer.com offers you help with reversing your life insurance. On the website they write that they check your contract for formal errors in the cancellation instructions. If there are errors, consumer protection partners will assume your legal costs risk, including legal fees, assessment fees and court costs.

You can use a contact form to submit a request to review your contract. They indicate where and in which year your contract was concluded and indicate whether it is valid, suspended or terminated. After providing your contact details, you can choose whether you would like to discuss everything else by phone or in person.

Why is consumer protection? com dubious?

A closer look at the offer from verbrauchentenschuetzer.com reveals some inconsistencies:

  • No imprint: There is no imprint on the website. You don't know who is responsible for the offer, where the company is located and how to contact them.
  • No clear offer: It is not clear how verbrauchentenschuetzer.com proceeds with the reversal of your life insurance.
    On the one hand, a free procedure is promised, but on the other hand it says: “We only retain 35% of the financial benefit, and only if successful”. Anyone who uses the offer is not clearly informed in advance about the procedure and possible costs.
  • Non-transparent information: verbrauchentenschuetzer.com writes that “specialized lawyers” look at your case and “partners assume the risk of legal costs”. However, it is not clear who these lawyers and partners are.
  • verbrauchentenschuetzer .com used videos from the ORF - most likely without permission: In the broadcasts, the ORF specifically and Bürgeranwalt reported on the problems with incorrect cancellation instructions in life insurance policies.
    Viewers are informed about the legal situation and options for action in the contributions. verbrauchentenschuetzer.com used these videos to advertise its services on its own website and in Facebook advertising. The first posts were posted on the Facebook page on May 22, 2022.
    However, in the advertisement in question, reference was made to the deadline for participation in the class action lawsuit of May 31, 2022. This also creates a certain amount of time pressure for those affected. This is fundamentally something that should arouse suspicion. At least the video can no longer be found on the Facebook page.
To advertise their services on Facebook, the consumer advocates used an ORF video from the “Citizens’ Lawyer” program. (Screenshot)
To advertise their services on Facebook, the consumer advocates used an ORF video from the “Citizens’ Lawyer” program. (Screenshot)

On the website there is consumer protection. com has added a video from ORF that provides information about the right of withdrawal from life insurance.

ORF video on the website verbrauchentenschuetzer.com / screenshot
ORF video on the website verbrauchentenschuetzer.com / screenshot

Watchlist Internet assumes that verbrauchentenschuetzer.com does not have permission from ORF to use this video. In March 2022, the ORF also warned in an episode of “Citizens’ Lawyer” about consulting and financial sites that use ORF videos without permission in order to better sell their own services and create seriousness and a good image. But this violates copyrights!

What can you do?

Advice & help:

For specific advice requests, please contact the relevant offices that Watchlist Internet has listed for you Advice & Help

Source: Watchlist Internet

Related to the topic of life insurance: Private nursing care insurance – just a deceptive security?


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