In this issue, Günter Wallraff and the team of reporters also undertake undercover research.
This is how the YouTube channel around “ OnionDog” begins its video contribution and writes: In its latest report, “Team Wallraff” provides insights behind the scenes of the fast food giant Burger King that would otherwise have remained undiscovered:
We see:
We sometimes see overworked employees, mice, maggots, rotten food that has simply been labeled as fresh thanks to new holding time labels, and much more.
What we don't see:
What we don't see: The many weeks and months that journalists invest in slipping into a new role undercover - with the main motto: just don't get exposed!
This is how Burger King reacts to the Wallraff undercover revelations
This is how Burger King reacts to the undercover revelations In the case of Burger King, the confrontation by “Team Wallraff” had immediate consequences: In a statement it said that the allegations were taken very seriously. Five of the fast food giant's restaurants were temporarily closed and the company announced a comprehensive quality audit for all 750 German branches. You can read what Burger King says about the allegations here!
Burger King – press releases from September 29, 2022
Statement Burger King® on current reporting
Burger King® in Germany wants to offer its guests the best possible service at all times. The new owners of Burger King® Germany are also pursuing this goal. They each have more than 30 years of experience in system catering. In May 2022, they took over Burger King Germany as the majority shareholder and initiated a comprehensive change process. This includes, among other things, significant investments in the restaurants and the organization.
Specifically, a new Director Franchise and a new Director HR have already been hired, who are responsible for the operational standards and the further development of audit and training processes throughout the system and for all franchise partners.
Up to 100 restaurants are also scheduled to be remodeled by the end of 2022. Among other things, the restaurants will receive a completely new interior design, be renovated, converted and equipped with new equipment - all with the aim of making the restaurant experience even better for guests.
In the middle of this change process, we received an inquiry from RTL. RTL states that it has been researching the topics of food safety, hygiene and working conditions at Burger King® since October 2021. The questions relate to individual restaurants. According to information from RTL, filming was hidden in five restaurants. Burger King® has around 750 restaurants in Germany and our franchise partners and over 25,000 employees work every day to provide a first-class guest experience.
Burger King® takes the allegations made very seriously and has temporarily closed the restaurants shown in the article and checked them closely. In September we also carried out an extraordinary external review of all 750 Burger King restaurants in Germany (audits). Where we have identified topics where we need to improve, we have developed action plans together with the franchise partners, which we consistently follow up on.
We will soon set up a whistleblower hotline for Burger King Germany employees. There they can report on problems – in a safe and confidential environment – which we can then address directly. The hotline is managed by an independent, external provider.
Our detailed analysis has shown that our standards are high and the processes are clear, but in individual cases we have not managed to anchor these on site for all employees. We will therefore continue to develop and intensify our training culture.
Together we work to make Burger King® better every day. We see the results of the research as an opportunity to be able to target the relevant areas even more specifically. To achieve this, we also rely on feedback from our employees and guests.
Update from October 2, 2022: Due to the incidents in five restaurants, the V-Label licensing for five vegan products was also suspended. Together with our partners, we will optimize the preparation processes and intensify employee training on the vegan and vegetarian offerings.
Sources
OnionDog
Team Wallraff at RTL+
Burger King
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Notes:
1) This content reflects the current state of affairs at the time of publication. The reproduction of individual images, screenshots, embeds or video sequences serves to discuss the topic. 2) Individual contributions were created through the use of machine assistance and were carefully checked by the Mimikama editorial team before publication. ( Reason )

