From July 1st, consumers can quickly and easily withdraw from contracts using the cancellation button. The new button can be used to cancel paid term contracts that can be concluded via a website.
Uniform termination procedure is getting closer
These include magazine subscriptions, streaming subscriptions or fitness studio contracts. This also applies to contracts concluded before July 1, 2022.
“For a long time there was a lack of a uniform and simple way to terminate contracts. Many providers have made cancellations particularly complicated to discourage consumers from doing so. Thanks to the cancel button, this is no longer possible for many areas.”
Tatjana Halm, lawyer at the Bavarian Consumer Center
Cancellation without notice is possible if the button is missing
The button must be quickly and easily accessible on the website and clearly labeled. After clicking the button, consumers can enter their data and the desired end date on another page. You will then receive confirmation that the cancellation has been sent.
No button? Termination without notice permitted
If a company does not provide a cancellation button, even though it should, the contract can be canceled at any time without observing a notice period.
Source: Bavaria Consumer Center
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