You're scrolling through your messages and see an unexpected message from a seemingly unhappy customer. The problem? What seems like a harmless complaint could actually be a digital landmine waiting to infect your device.
Imagine you run an online shop. Orders, inquiries and sometimes complaints are received every day. But one message is out of the ordinary. A seemingly dissatisfied customer sends you a picture of their “defective” product. But beware! The devil is in the details. The file extension “.rar” reveals that something is wrong.
The message in GERMAN
Hello shop
Your product quality is very poor, one of my friends bought it, I have only used it for 2 days and it is broken, please check again
This is a picture of the product purchased
Image-Product-163_3ac7f631b0c701d2159c_1.rar
The message in ENGLISH
hello shop
Your product is very poor quality, 1 friend of mine bought it, I only use it for 2 days and it is broken, check back for me
This is an image of the product you purchased
images-Product_XudUhPa8vLydRv9o7Vrg-pmd-791797_n.rar
Why product complaints on Instagram and Facebook?
Criminals are inventive and constantly adapting their strategies. They know that company pages on platforms like Instagram and Facebook are an ideal place to spread their viruses. These sites are often less well protected than official email accounts and are maintained by staff who may not be adequately trained to detect threats.
Rar, Zip and the risks are not new! But what exactly are these .rar or .zip files? These are compressed files that allow multiple files or folders to be combined into a single file. This makes them perfect carriers for malware. Once opened, the virus can infect your computer or smartphone and potentially steal sensitive data.
Protect yourself and your company
There are clear steps you can take to protect yourself from these threats:
- Be critical: Does the message sound generic? A little too vague? Does your gut feeling tell you something is wrong? Listen to it.
- Check files: Any file with a .rar or .zip extension should be treated with caution. Do not open it unless you are expecting it and are sure it is safe.
- Ask for more information: If you have the slightest doubt, don't hesitate to ask for more information. An order number or the name of the person who placed the order can often provide clarity.
- Block profile: If you believe the message is a scam, block the profile and warn other team members.
- Report to the police: Every tip can help to put such criminals out of circulation. If you suspect something is wrong, tell the police.
Conclusion: Keep your eyes open in the digital jungle
The Internet is undoubtedly a wonderful place, but it also has its dangers. These hidden threats in the depths of Instagram messages are proof of that. By staying vigilant and following the tips above, you can protect yourself and your business from these invisible dangers. Because in the digital world, it's better to have too much than too little.

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Notes:
1) This content reflects the current state of affairs at the time of publication. The reproduction of individual images, screenshots, embeds or video sequences serves to discuss the topic. 2) Individual contributions were created through the use of machine assistance and were carefully checked by the Mimikama editorial team before publication. ( Reason )

