What are Facebook Reviews?
Facebook reviews are a way for customers to share their experiences with a company. They are visible on a company's Facebook page and can be viewed by anyone who visits that page.

A review usually consists of a star rating from one (poor) to five (excellent) and a comment in which the customer describes their experience in more detail.
These reviews are very important for companies. They give potential customers a first impression of what they can expect from the company. Good reviews can encourage people to try a business, while negative reviews can deter people.
Every user, even if they are not a customer, can leave a review. This makes the system vulnerable to abuse, but there are rules and laws in place to ensure reviews are fair and honest.
Activate or deactivate Facebook reviews?
The decision to enable or disable reviews on your Facebook Page depends on various factors. Below are some points to consider:
Benefits of enabling reviews:
- Trust and Credibility: Positive reviews can increase trust in your company and increase your credibility. They show potential customers that other people have had good experiences with your company.
- Customer Feedback: Reviews give you direct feedback from your customers. They can help you understand what you're doing right and what areas you could improve.
- Customer loyalty: An active rating function can contribute to customer loyalty. When customers see that you respond to reviews and take feedback seriously, it can make them feel more connected to your company.
Disadvantages of Enabling Reviews:
- Negative reviews: If you enable reviews, you can also expect negative reviews. While these can sometimes be helpful in identifying areas where you can improve, they can also turn off potential customers.
- Administrative burden: Managing reviews can be time-consuming. You must respond to feedback, both positive and negative, and may report and remove reviews that are inappropriate or offensive.
- Possibility of Fake Reviews: There is always a chance that people will leave fake or misleading reviews to harm or support your business.
We all know the power of Facebook reviews. They can make or break a business. But what do you do if you receive a negative review that you think is unfair or wrong? Here's a simple guide explaining what you can do.
The current legal situation regarding online reviews
The fact is: There are rules that govern online evaluations. We're not in the Wild West! There are laws in place to ensure reviews are fair and honest.
When someone writes a review about your company, it must be based on facts. This means that the person writing the review was actually a customer and what they wrote is true.
Bad reviews on Facebook: In which cases are they inadmissible?
Now, not every negative review is unacceptable. Sometimes customers are just unhappy, and that's okay. But there are times when a negative review crosses the line.
If a review makes false statements, is offensive, or is intentionally intended to harm your business, it may not be acceptable. This means you can take action to remove the review.
Dealing with negative Facebook reviews – legal options
So what can you do if you think a negative review is inappropriate? There are some steps you can follow.
You can first try talking to the person who left the review. Perhaps there is a misunderstanding that can be cleared up. If that doesn't work, you can contact Facebook and ask them to remove the review. Facebook will investigate the situation and decide whether the review violates its guidelines.
If none of this helps, you can hire a lawyer. He or she can help you take legal action to remove the review.
FAQ: The most frequently asked questions about dealing with negative Facebook reviews
Question: Can I have a negative review deleted?
Answer: Yes, but only if it is not permitted. This means that it states false facts, is offensive, or is intentionally designed to harm your business.
Question: Do I need to hire a lawyer to have a negative review removed?
Answer: not necessarily. You can first try talking to the person who left the review or contact Facebook. A lawyer is the last step when all else fails.
Question: What happens if Facebook doesn't remove the review?
Answer: If Facebook does not remove the review and you believe it is objectionable, you can hire an attorney. He or she can help you take legal action to remove the review.
Remember, negative reviews can be frustrating, but they are also an opportunity to learn and grow. Listen to your customers' feedback, work on the areas that can be improved, and make your business stronger as a result.
Always remain professional and respectful when dealing with negative reviews. This will help you maintain your company’s good reputation and show your customers that you value their input. After all, a well-handled negative review can sometimes impress more than a positive one!
This guide is intended to give you a basic overview of your rights and options when dealing with negative Facebook reviews. If you have specific questions or uncertainties, it may make sense to consult a lawyer.
Related to the topic:
Facebook: This is how page ratings come about
Also read:
Beware of Facebook fraud: The dubious comments of fake profiles
If you enjoyed this post and value the importance of well-founded information, become part of the exclusive Mimikama Club! Support our work and help us promote awareness and combat misinformation. As a club member you receive:
📬 Special Weekly Newsletter: Get exclusive content straight to your inbox.
🎥 Exclusive video* “Fact Checker Basic Course”: Learn from Andre Wolf how to recognize and combat misinformation.
📅 Early access to in-depth articles and fact checks: always be one step ahead.
📄 Bonus articles, just for you: Discover content you won't find anywhere else.
📝 Participation in webinars and workshops : Join us live or watch the recordings.
✔️ Quality exchange: Discuss safely in our comment function without trolls and bots.
Join us and become part of a community that stands for truth and clarity. Together we can make the world a little better!
* In this special course, Andre Wolf will teach you how to recognize and effectively combat misinformation. After completing the video, you have the opportunity to join our research team and actively participate in the education - an opportunity that is exclusively reserved for our club members!
Notes:
1) This content reflects the current state of affairs at the time of publication. The reproduction of individual images, screenshots, embeds or video sequences serves to discuss the topic. 2) Individual contributions were created through the use of machine assistance and were carefully checked by the Mimikama editorial team before publication. ( Reason )

