If you currently want to pay with a card in a supermarket or drugstore, you should also take cash with you.

The entire country is affected by outages

According to various reports on social networks, supermarkets, retailers and gas stations throughout Germany, including EDEKA, Netto, Rossmann and DM, have been affected since yesterday. The use of ATMs is not restricted.

Customers of affected supermarkets and drugstores are currently unable to pay by card due to a disruption in a card payment system.

Specific payment device affected

A very specific EC payment device from Verifone, the device type Verifone H5000, is probably responsible for the malfunction, as the software provider EDV Ermtraud reports ( HERE ). The payment provider payone then confirms the failure of Verifone's H5000 and calls on the affected retailers not to take the devices offline.

“Due to a Germany-wide software malfunction, all network operators are currently experiencing significant restrictions in the use of H5000 terminals from the manufacturer Verifone. We currently ask you not to restart the devices yourself and to leave them connected to both the power and the network without any changes.”  

This is the only way the manufacturer can solve the problem. ( HERE ) According to initial findings, the specific cause is a malfunction within certain versions of the software provided by the US manufacturer payone. ( HERE )

Only a small proportion of EC card payment devices are affected

The Federal Association of German Banks, on behalf of the German banking industry, made it clear that although the terminals in question are completely unavailable for all payment types, the corresponding type only accounts for a small proportion of all devices used in Germany. “Network operators and technical service providers are working intensively on troubleshooting,” it continues. ( HERE )

You might also be interested in: Be careful when paying cashless


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