The energy price brakes for electricity, natural gas and heat come into force on March 1st, with which the federal government wants to relieve the burden on consumers. At the same time, there are initial indications from regional consumer centers that March discounts are completely excessive. In individual cases, consumers report discounts of 1,000 euros and more.

Report problems with energy price brake

The Federal Association of Consumer Organizations (vzbv) recommends checking both the information letters and the new discounts carefully and calls on consumers to report www.verbraucherzentrale.de

“The energy price brakes are intended to relieve the burden on citizens. It is all the more annoying that some providers are obviously trying to cash in and push through completely excessive discounts. The vzbv will check this and take action against rip-offs and any illegal practices. Consumers should be vigilant and report their problems online via our consumer appeal or seek advice directly from consumer advice centers.”

Board member Ramona Pop, board member of vzbv

The price brakes also apply retroactively to January and February. The vzbv is therefore calling on suppliers to refund the relief to their customers on time by the end of March.

“Consumers have been waiting for this relief for a long time. Now they need transparency and timely reimbursements. Companies have a duty here.”

Board member Ramona Pop, board member of vzbv

Despite the price caps, the vzbv continues to recommend saving energy. Ultimately, the price caps only cover 80 percent of the consumption of gas, district heating and electricity, compared to the previous year's consumption. Saving energy helps to save money and is also important for security of supply next winter.

Consumer appeal: Experiences reported

Consumers can report their experiences with the emergency gas aid and the price brakes for electricity or gas and heat

at https://www.verbraucherzentrale.de/erlebnisen-mit-entlastungspaketen The vzbv is interested in all problems that arise with energy suppliers: For example, have consumers had problems with incomprehensible information letters, incorrectly calculated advance payment adjustments, incorrect billing or other processes?

Source: Federal Association of Consumer Organizations

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