Fare evasion due to false name
A market check viewer unintentionally became a fare evader. His son booked the train tickets via his mobile phone app, both in his own name. During the check it was said that his father didn't have a ticket because his first name didn't match.
However, if you buy the ticket at a machine, different rules apply because, unlike tickets purchased online, they are not personalized. These tickets can also be transferred to other people before the start of the journey.
Seat reservation: Am I entitled to sit?
In principle, you are entitled to the reserved seat if it is available, even if the train is overcrowded. With many exceptions; However, such as replacement trains, detached wagons or double bookings, the reservation can be omitted. If the train is overcrowded, the train manager can also cancel the reservation. You will then get the price refunded, but you usually won't get a new seat.
What applies to the 9 euro ticket?
If train delays are 20 minutes or more, holders of the 9-euro ticket can switch to a long-distance train. However, you must first purchase an additional ticket for the train. You can have the price refunded later. If the train is overcrowded, you cannot simply switch to 1st class with the 9 euro ticket, as the ticket is only valid for 2nd class.
Compensation for broken air conditioning systems?
The railway is obliged to avert health risks for its passengers. Anyone who is stressed beyond a tolerable level may be able to claim compensation for pain and suffering. It is best if you can provide a medical certificate. If the systems are working, you can ask the train staff whether the temperature can be adjusted.
Source: SWR Marktcheck / Author: Angelika Scheffler-Ronen
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