The Bavarian Consumer Center is currently receiving an increasing number of complaints about false consumer protection agencies. Those affected report that they are being called on behalf of the consumer advice center. The supposed consumer advocates then try to sell paid services over the phone, for example to protect against unwanted calls.
“The fraudsters want to exploit the good name of the consumer advice center to get money or sensitive consumer data. Unfortunately, this scam keeps popping up.”
Tatjana Halm, lawyer at the Bavarian Consumer Center
The consumer advice center never calls unsolicited
If consumers receive such a call, they should not engage in a conversation. It's best to hang up immediately.
“Our advice only takes place at the request of those seeking advice. The consumer advice centers never come into contact with consumers on their own initiative.”
Tatjana Halm, lawyer at the Bavarian Consumer Center
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Source: consumer advice center
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