It was pretended that these were hotlines for various airlines. The numbers were advertised on fake websites of various airlines.

We take action against such attempted fraud. If in doubt, check with the airlines directly .“

Klaus Müller, President of the Federal Network Agency.

Risk of significant financial loss due to fake hotlines

The alleged airline employees tried to obtain ID card details, bank account details and credit card details on the false hotlines. Those affected were regularly asked to download software to enable remote access. In some cases, payments were made to unknown third parties. The Federal Network Agency is aware of damages between 200 euros and 5,000 euros.

Pretending to call the actual hotline

The reason for the shutdowns were complaints to the Federal Network Agency and the airlines. Customers wanted to contact the customer hotline to rebook a flight or because they had lost a piece of luggage. They became victims of fraudsters.

The misused phone numbers were advertised by the perpetrators on websites, mostly in violation of the airlines' name and trademark rights, and could be found using common search engines.

You can find the official press release HERE !

Source:

Federal Network Agency
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