DB voucher code has already been used
Lisa D. wants to go to the spring festival in Stuttgart with friends for her sister's bachelorette party. The ticket price for Deutsche Bahn: 578 euros for ten people, round trip from Saarburg to Stuttgart. Because of Corona, the trip cannot take place. Since they booked with cancellation, they feel safe.
Lisa D. receives a train voucher by email. So that it doesn't expire, she wants to visit Paris with her sister. From Saarburg the two pay 578 euros for first class tickets. When Lisa D. enters the voucher code when booking, the message appears that the code has already been used.
After contacting the railway's customer service, she waited almost two months for a response. They finally answer her that Deutsche Bahn will not activate the voucher. It was her mistake and the code was used by someone in her family/friends circle. But that can't be the case because no one except Lisa D. has access to her email account.
Bahn rejects arbitration request
Since she suspects that fraudsters have redeemed her voucher code, Lisa D. files a police report. She also contacted the consumer advice center, which recommended that she contact the arbitration board for public transport. This sends an arbitration request for 300 euros to the railway - but the company rejects the arbitration.
Always scams with DB voucher codes
And this despite the fact that there are always cases of fraud using railway voucher codes. When asked, the railway explained that customers always received a voucher when they canceled a saver price ticket - it was a standardized process.
Dr. Ulrich Schulte am Hülse, a specialist lawyer for IT law, finds this incomprehensible - sending emails is known to be the most insecure possible option. He believes Lisa D. has good chances if she decides to file a lawsuit against Deutsche Bahn.
Source:
SWR market check
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