Fraudulent sellers circumvent buyer protection

A market check viewer discovers an electric coffee grinder on etsy.com for 500 euros. He processes the payment via Paypal and relies on the guaranteed buyer protection. However, after the ordered and paid for mill did not arrive, Paypal refused to cover the damage - the seller had provided receipts showing that the goods had been delivered, according to the company. Another viewer has a similar experience: a watch for 1,287 euros paid for via Paypal is never delivered to him, but Paypal refuses to provide buyer protection - the seller has proven delivery.

Gaps in buyer protection?

As our research shows, the following documents, among others, are sufficient for Paypal to declare a shipment as delivered to the buyer: a “verifiable online shipment number,” a “shipping date,” and a “recipient address that at least contains the city (…) or the zip code (…) contains.” And this is exactly what fraudsters can exploit: They simply have the goods delivered to another address with the same zip code. Oliver Buttler from the Baden-Württemberg consumer advice center sees a security gap here: “We have the receipt from the seller and then on the other hand the customer, who can assure that they did not receive the package. It’s one statement against another and Paypal decides according to its own rules whether they want to pursue the buyer protection request or not.”

What can injured parties do?

If you are a victim of this scam, you should report it to the police. Try to get the exact delivery address from the respective delivery person so that you can prove that it was not delivered to you, but to someone else. Parcel services often refuse to provide address details for data protection reasons. However, the police can obtain the address to be released.

Source:

Market check SWR

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