This is how you reach Instagram support

For some time now, users have been reporting to our cooperation partner checked4you that their Instagram accounts have been hijacked. We explain how you can contact support.

“Someone hacked my Instagram profile and changed the email address: …@mail.ru”: Users report this problem not only in the comments of our checked4you article on hacked profiles . To protect yourself from such hostile takeovers, we recommend using strong, unique password two-factor authentication . But what if the child fell into the well?

Hacked account difficult to get back

If an account has been hijacked, getting it back can be complicated. Unfortunately, Instagram does not have a known email address for support requests. A detour takes you to a support form in the Instagram app in order to possibly get help. However, this is no longer possible if the hacker has deleted the stolen profile.

To reach Instagram's support form, do the following:

  • Open the Instagram app on your phone.
  • On the login page, tap “Get Help Signing In” under the “Sign In” button. (This link only appears if nothing is pre-filled in the two fields above.)
  • Enter your username, email address or phone number and tap “Next”.
  • Tap “Need more help?” and fill out the form fields.

If the data is unknown, it has probably been changed by a stranger. However, your profile should also be found if you enter the email address you used to create it.

If the form doesn't work, there is always the Instagram imprint . An email address is provided there. A company must definitely respond to messages there - this is required by law.


If you enjoyed this post and value the importance of well-founded information, become part of the exclusive Mimikama Club! Support our work and help us promote awareness and combat misinformation. As a club member you receive:

📬 Special Weekly Newsletter: Get exclusive content straight to your inbox.
🎥 Exclusive video* “Fact Checker Basic Course”: Learn from Andre Wolf how to recognize and combat misinformation.
📅 Early access to in-depth articles and fact checks: always be one step ahead.
📄 Bonus articles, just for you: Discover content you won't find anywhere else.
📝 Participation in webinars and workshops : Join us live or watch the recordings.
✔️ Quality exchange: Discuss safely in our comment function without trolls and bots.

Join us and become part of a community that stands for truth and clarity. Together we can make the world a little better!

* In this special course, Andre Wolf will teach you how to recognize and effectively combat misinformation. After completing the video, you have the opportunity to join our research team and actively participate in the education - an opportunity that is exclusively reserved for our club members!


Notes:
1) This content reflects the current state of affairs at the time of publication. The reproduction of individual images, screenshots, embeds or video sequences serves to discuss the topic. 2) Individual contributions were created through the use of machine assistance and were carefully checked by the Mimikama editorial team before publication. ( Reason )