In the future, representatives at the front door will no longer be allowed to demand amounts over 50 euros immediately during the sales conversation. With this new regulation, the legislature wants to protect consumers from aggressive and misleading sales practices during door-to-door sales.

Many complaints to the consumer advice center

The Bavarian Consumer Center has regularly received complaints about representatives visiting the front door. Those affected reported that they were surprised at home by dealers, such as roofers or vacuum cleaner sellers. The trained salespeople often surprised their unsuspecting interlocutors with their offers. A contract was quickly concluded and a payment was made.

Larger amounts no longer have to be paid immediately

If consumers later canceled their contracts, they often did not get their money back. This is now being put to a stop. The new regulation will apply from May 28, 2022.

“We welcome this innovation. It can ensure that consumers are no longer taken by surprise and lose their money. In the future, consumers can be sure that they will not have to pay immediately, especially for larger amounts.”

Tatjana Halm, lawyer at the Bavarian Consumer Center

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Source: Bavaria Consumer Center


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