, we and several consumer advice centers ( HERE and HERE ) have warned against unauthorized advertising by the company “Pflegeservice Smart” and supported those affected in revoking unwanted contracts. There were also numerous complaints to the Rhineland-Palatinate consumer advice center.

The company contacted older people in need of care by telephone, often called those called by their correct names and knew the level of care required. Those called were asked to agree to being sent a “care box with information” at a price between 99 and 149 euros. This part of the phone call was recorded. The consumer advice center advised those affected to revoke the faked contracts within 14 days.

The company's website is now no longer available.

Screenshot: Pflegeservice-smart.com from August 31, 2022
Screenshot: Pflegeservice-smart.com from August 31, 2022

Emails from consumer advice centers or those affected will be followed by an automated response from United Swiss Marketing AG.

It states that the service has been discontinued, outstanding claims have been canceled and there are no further claims.

Anyone who receives this email does not have to pay the requested money. Anyone who has inadvertently concluded a contract over the phone should, purely as a precaution, cancel it now. To the letter template

The consumer advice center offers further information on the topic under Smart Care Service

Source: VZ-RLP

Also read: “Smart Care Service”: Successful warning, service discontinued


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