If an ordered product is not delivered, you of course do not have to pay anything. However, if it is a fake shop, it is very difficult to get money back that has already been paid, reports our cooperation partner Watchlist Internet . Unfortunately, the only option is often to go to the police.
Try to get your money back!
- Contact the online shop: Even though fake shops are unlikely to respond, you should still contact the shop. Declare that you are withdrawing from the contract and that the purchase price should be refunded accordingly. Most payment service providers (such as PayPal or credit card) require you to prove that you have contacted the fake shop before you can attempt to have your money returned.
- Payment in advance: Fake shops often only offer advance payment. This means that you have to pay before the goods are delivered. If you have paid in advance, it is very difficult to get the money back. However, contact your bank and ask if there are any options for a chargeback. The faster you do this, the sooner you will get your money back.
- Payment by credit card: If you paid with a credit card, you must apply for a so-called “chargeback” procedure from your credit card company. You usually have to fill out a form for this. All information can be found on the credit card company's website.
- Payment with PayPal: If you pay with PayPal, you will receive your money back via buyer protection. All information can be found on PayPal's Buyer & Fraud Protection page .
- Payment with Klarna: If Klarna demands money from you even though no goods have been delivered, you should explain your situation. Unfortunately, those affected repeatedly report unjustified payment requests. The article “What can I do if I have problems with Klarna?” explains exactly what you can do.
If a repayment is not possible, unfortunately the only option is to report fraud to the police . To do this, go to the nearest police station and tell them what happened. Take an official photo ID and all documents proving the fraud with you!
Source:
Watchlist Internet
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