Federal Network Agency against rip-offs: From February 2020 there will be new rules for payments via mobile phone bills - this is intended to prevent rip-offs by third-party providers.

Payments via cell phone bill: From February 1, 2020, new rules for cell phone providers will apply. In this way, the Federal Network Agency wants to put a stop to secret rip-offs by third-party providers.

Many people will know it and have already fallen into the subscription trap. So you then pay for third-party services that were never agreed upon.

In September 2019, Stiftung Warentest found that three mobile phone providers alone had asked around 41,000 customers to pay for things that they never used.

The Federal Network Agency is now holding mobile phone providers accountable. They don't have to check every item on the customer's invoice now, but in the future the payment process will no longer be just a click away.

And this is how it works:

Using a so-called redirect, the customer then automatically lands on the mobile phone provider's website during a payment process. The payment must first be confirmed there using a captcha or a check mark.

There is an exception for individual purchases or from trustworthy third-party providers, where a simple log-in is sufficient.

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With the new rules, the BNA not only protects against subscription traps, but also makes it easier for mobile phone providers to offer a money-back guarantee.

So if you can't or don't want to set up a third-party block, you can now get support from the Federal Network Agency.

Author: Ingrid Brockhaus – mimikama.org

Sources: Computerbild , Federal Network Agency
Article image: Shutterstock / By fizkes

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