"Find My iPhone" feature is a useful feature that can be used to locate lost or stolen iPhones. But for Scott Schuster from Richmond, Texas, this function turned into a nightmare. Several people suddenly showed up at his house and accused him of having their stolen iPhone. What's behind it?
The Scott Schuster case
Scott Schuster has been having problems with Find My iPhone since 2018. Due to a technical error in the app, his house is shown as the location for lost iPhones. Over the years, more and more desperate iPhone owners have contacted him about losing their devices.
In recent years, the Schusters have repeatedly experienced people at their door and claiming that they have stolen their smartphone. Some are upset and frustrated, while others threaten to call the police. It has also happened that they have damaged the Schuster family's property out of sheer frustration.
Unpleasant and dangerous
This situation is not only unpleasant but also potentially dangerous as there are many irrational people who, when angry or drunk, could not only damage property but inflict violence on the family. The number of visitors and accusations continued to rise and Scott Schuster even had to call the police to protect himself.
The neighbors take the situation with humor and jokingly call Scott the “iPhone thief” . It remains a stressful experience for him, his wife and his two small children. For example, one daughter was unable to fall asleep after an incident at 3 a.m. As the Daily Mail reports, Scott Schuster has developed mental health issues due to constant harassment and accusations. He feels persecuted and is afraid for his family. The calls and visits also have an impact on his professional life and quality of life.
Schuster attempted to contact Apple several times to resolve the issue. But he received no satisfactory answer and the problem persists to this day. The police have therefore announced that they will investigate the matter in order to protect Schuster and his family. By the way, it's not the only problem that Apple's "find my" caused: in 2021, for example, a SWAT team went out in Denver and stormed the house of a 77-year-old because the app gave incorrect location information.
Theories, but no solution
Scott Schuster and his family are apparently being terrorized due to a very specific bug in Apple's "Find My" feature. The problem is that the app regularly incorrectly reports the location of lost iPhones as Schuster's house. As a result, angry iPhone users repeatedly show up at his door and demand their lost cell phones.
Software developer Schuster has a theory as to why his house is listed as a location in the “Find My” function. His house was the first to be built in the settlement and served as a tour house for those interested in moving there. Which probably led to all the houses in the settlement only having one address in Apple Maps, namely Schuster's. So if an iPhone goes missing in the area, Apple Maps will lead you to its house.
Although various media outlets have contacted Apple, the company has yet to comment. It remains to be hoped that Apple can resolve the issue soon to protect Schuster and his family from further unpleasant and potentially dangerous situations.
People keep coming to me and claiming that I have their Apple products. The location search is clearly broken in my area and shows my address by default. I have several videos of people being very upset and accusing me of stealing their expensive devices. Here you can see (censored) the house that is being pinged: It is several blocks away (0.8 kilometers), but my address is displayed.
@apple, expect a lawsuit from me. I already tried to reach tech support and they simply closed my ticket. I don't trust people not to show up drunk and outraged in the middle of the night looking for their phone or AirPods (it's happened before). This creates dangerous scenarios and my house is in the crosshairs.
Scott Schuster on Instagram
Conclusion
The Scott Schuster case shows that technical errors in apps can have serious consequences. In this case, a glitch in Find My iPhone has massively affected the life of a man and his family. Therefore, it is particularly important that companies like Apple regularly check and troubleshoot their frequently used products to avoid such unpleasant problems.
Sources: Apple , ABC News , New York Post , Daily Mail , Futurezone
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