After their shore leave they want to get on at the next port - boarding is forbidden. What now?
Easter cruise
Over Easter, two friends booked a seven-day cruise through the Mediterranean - Italy, Corsica, Spain, Mallorca. Unfortunately, everything turned out differently. During a shore leave from La Spezia, the two friends took the train to Pisa and took a taxi back to the ship. But the driver apparently had problems with his orientation and drove the two of them to the wrong port, Livorno.
Left at the harbor
The two vacationers missed the cruise ship that left without them. But the solution was quickly at hand: They contacted the ship's purser and agreed to travel by train and get back on at the next port. But a short time later they received another call from the purser on the train - boarding at the next port was not possible. And that's how it happened: the next day, the ship's security was waiting for them with their packed suitcases - they were no longer allowed on the ship.
Illegal action on the part of AIDA
According to the lawyer Hans-Josef Vogel, this is an illegal procedure because
“…basically you shouldn’t lock out the customer. There is a package travel contract between [...] the tour operator and the customer. And the organizer is not allowed to terminate this contract.”
Attorney Hans-Jochen Vogel
AIDA obviously saw things differently and left the two of them standing at the harbor. The cruise service provider's justification: The exclusion of passengers is based on a protection and hygiene concept, which makes it impossible, for example, to board at another port after a shore leave. The problem: This concept was not communicated to any passenger and free shore leave was also permitted. The holidaymaker has therefore hired a lawyer and would like to go to court. She wants to get the expensive travel costs reimbursed and also make claims for damages.
Source: SWR Marktcheck , Author: Spelz, Tobias
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