The quality of the products and customer satisfaction are traditionally the highest priority for Vorwerk. The Vorwerk Thermomix® has enjoyed great popularity for years and is a driving force in the field of kitchen machines with more than 8 million devices sold worldwide (Thermomix® TM5/TM6).
As a direct sales company, Vorwerk maintains a close relationship with Thermomix® consultants and customers. This means that the Wuppertal-based family business is able to identify possible problem areas surrounding the Thermomix® at an early stage. We have received a few reports from the market in which a problem arose while using the Thermomix®. In rare cases - sometimes in connection with overfilling of the mixing bowl - there may be an application problem with certain recipes.
In the Thermomix® TM6, the standard, tight-fitting measuring cup is designed so that sufficient steam can escape from the mixing bowl around the edges during cooking and cooking processes. However, during cooking when using certain recipes, ingredients may float, condense and become impermeable to steam. As a result, in extremely rare cases, increased pressure can build up in the mixing bowl, resulting in a sudden and uncontrolled escape of the food to be cooked, which in individual cases can result in scalding. The likelihood of such an incident increases if the recommended filling level of the food is exceeded. This also applies in cases where a TM6 measuring cup with a tight hold is used with an older generation of device.
Vorwerk traditionally guarantees the highest safety standards for all Thermomix® customers.
The strict principle applies to act proactively and exclude any possible impairment. Vorwerk has therefore decided to issue a public warning about this possible problem as a precautionary measure. As a direct sales company, we know our Thermomix® customers and will quickly inform them beyond the application and safety instructions already provided as part of a broad information campaign.
When cooking (cooking) at temperatures above 95°C (200°F), the cooking insert should be used instead of the fixed measuring cup of the TM6. The cooking insert sits loosely, is permeable to steam and at the same time prevents food from splashing out of the mixing bowl. This is a simple but necessary measure that hardly changes the cooking experience - but the problem that occurs can be ruled out.
The recipes available in “Guided Cooking” have already been adapted accordingly, so that proper use is actively pointed out on the Thermomix®. In addition, a corresponding software update was implemented for the Thermomix® TM6, which shows all customers the corresponding message on the device. With these measures, Vorwerk has ensured that there will be no further impairment due to this application problem.
Further information on the topic can be found at https://www.vorwerk.com/de/sicherheitstippe
Source: Vorwerk Group
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