Defects in a package tour with bus to Norway

In this video, the Schnabel-Schüle couple reports on their experiences. The couple had booked a long-distance bus tour to Norway's North Cape for 12 days. 1,000 per person was charged for this special holiday.

Then the problems start: The bus has no toilet. A tire on the bus breaks in a parking lot in the Lüneberger Heide and is pulled out of service by the police. A replacement bus that is supposed to pick up the passengers the next morning simply doesn't come. The trip is therefore canceled by the organizer Trendtours.

Trip home not covered by Trendtours: lawsuit for damages

The couple rents a rental car for the journey home, for which the organizer Trendtours only reimburses them 100 euros. The Schnabel-Schüles then demand compensation for the additional costs incurred and the lost holiday joy: a total of 1,600 euros.

When asked by Marktcheck, Trendtours promised compensation. What the couple no longer expected actually comes true: the money they thought was lost will be refunded.

Note: This video is an excerpt from the broadcast on July 4th, 2023: https://youtu.be/TpojFCGxRok

Source:

SWR market check / Author: Angelika Scheffler-Ronen

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