Subsequent energy surcharges cause nasty holiday surprises
Booked a trip, the anticipation is building - but should energy surcharges be added later? The Lower Saxony consumer advice center repeatedly receives inquiries as to whether such an approach is legal. But in which cases can vacations suddenly become more expensive?
“The decisive factor is whether it is a package or individual trip. For a package tour, the organizer can request a surcharge up to 20 days before the start of the trip. However, the total price may not increase by more than eight percent.”
Alina Menold, legal expert at the Lower Saxony Consumer Center
Otherwise, holidaymakers have the right to cancel their trip. However, this must happen immediately.
Individual travel
On an individual trip, however, the price that was initially agreed upon usually remains the same.
“If energy surcharges are announced here, those affected should take another look at the general terms and conditions. Short-term price adjustments are only effective with a price adjustment clause. If this is not included in the terms and conditions or is unlawful, those affected do not have to accept the price change.”
Alina Menold, legal expert at the Lower Saxony Consumer Center
If the energy costs are already included as a flat rate or in the total price, a subsequent calculation is also not possible. Another important point: Rising gas and electricity prices are not a case of force majeure.
If you have any questions about travel, free advice from the Lower Saxony Consumer Center - on site, by telephone and via video.
Please note that the message reflects the state of affairs at the time of publication.
Source:
Lower Saxony Consumer Center
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