The Whitsun holidays seem to have been anything but quiet for Zooplus, one of the leading online retailers for pet supplies. The company is under fire for allegedly having a major data breach that affected numerous customer accounts.

The allegations were that user accounts were inaccessible and the password reset process was also disrupted. Frustrated customers reported problems with customer service and package delivery.

User experience / Source: Trustpilot
User experience / Source: Trustpilot
User experience / Source: Trustpilot
User experience / Source: Trustpilot

Some customers have already filed police reports. There is also speculation among users that fraudulent Amazon stores posing as Zooplus could be involved in the incident. The descriptions suggest triangular fraud .

Cause unknown

Those responsible for the data leak are currently unknown. Zooplus claims that an outside party may have gained access to the passwords through a data breach on another website or through malware. However, this statement does not necessarily reassure customers.

This event raises serious questions about data protection. How secure is our data when we shop online? What precautions should companies take to ensure the security of customer data?

If it turns out that the data leak was due to failures by Zooplus, this could have a serious impact on customer trust in the company. The company has not yet responded to inquiries about the allegations.

The Zooplus incident is an important reminder of how critical the handling of customer data is in the digital world. It remains to be seen how the company responds to this alleged incident and what measures it takes to restore the security and trust of its customers.

Tip

If you have a user account with Zooplus, it is advisable to change the password as a precaution and at the same time check whether everything is OK.

Source:

t3n , Trustpilot

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