Fraud: ordering in your name

Of course, you are not obliged to pay the claims, but they often mean a lot of trouble and effort, as our cooperation partner Watchlist Internet .

You didn't order anything. Nevertheless, you suddenly receive a package or an invoice for an online order. The purchase on account is addressed to you and an online shop, a payment service provider such as Klarna or a debt collection agency requires payment.

If this scenario sounds familiar, then you have most likely been a victim of order fraud. Criminals misuse your data to make purchases on account in your name. The criminals redirect the packages or intercept them before delivery. The bill, however, ends up with you.

There is a risk of great effort!

If you have fallen victim to such a scam, you of course do not have to pay for the orders. However, the online shops believe that you are actually the buyer and therefore demand the money for the orders. Some merchants accept a simple explanation that you never placed the orders and cancel the invoices. Others require police reports, affidavits or continue to send automated payment requests despite your messages.

Have you received a package?

If you received a package that you never ordered, then the scam has gone wrong.
The criminals were unable to grab the package before delivery. In this case, do the following:

• Notify the company and let them know that you did not order anything and that you have become a victim of identity fraud.
• Have the package ready for collection or have a returns form sent to you. In any case, do not pay anything for the return shipping yourself.
• Do not pay the bill, but dispute any claims in the case. You may be asked to file a police report.

Have you received an invoice?

If you only received an invoice but no product, then the criminals believe the fraud has worked.
They have picked up the package or redirected it and you will only receive the invoice in your name. In this case, do the following:

• Notify the company and let them know that you did not order anything and that you have become a victim of identity fraud.
• Let the company know that you didn't receive a package and therefore can't send anything back.
• Do not pay the bill, but dispute any claims in the case. You may be asked to file a police report.
• If you continue to receive invoices despite your objection to any further claims, you can ignore them.

Have you received a debt collection letter?

Some companies and payment service providers such as Klarna forward outstanding debts (sometimes automatically) to debt collection companies.
Even then there is no reason to worry. Proceed as follows:

• Tell the debt collector that you have already told the company that it was a scam and that you have objected to any claims.
• Again, object to any claims against the debt collection company.
• Ignore any further requests regarding this matter.

Are there always new orders coming in your name?

If new fraudulent orders are constantly being placed in your name, it can cause a lot of stress and work. The companies or payment service providers may require a new report for each fraudulent order in order to drop the claims against you. This makes no sense for you or the police as it involves nothing but unnecessary work. We therefore advise you to file a complaint against unknown persons due to constant orders in your name.

This report should then be enough to direct you to those companies that insist on filing a report to drop the claims against you.

Advice & Help: For specific advice requests, please contact the relevant offices that Watchlist Internet has listed for you “Advice & Help”

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Source: Watchlist Internet