Experience vouchers from Jochen Schweizer
Voucher stands in department stores and supermarkets promise fun and an escape from everyday life when you buy an experience voucher from Jochen Schweizer. For example, parachute jumps, short vacations or various dinners are offered. The vouchers are valid for three years. But on rating platforms like Trustpilot, you're met with anger and dissatisfaction. The reviews with only one star are often about failed voucher redemption.
Difficulty booking appointments
It should be pure pleasure: a short trip with adrenaline and happiness hormones. A voucher weekend in Europapark Rust, the most visited theme park in Germany. But booking an appointment is a hassle: The Rosensteins didn't get an appointment last year and none for this spring or summer. Although the hotel is included in the voucher, an additional charge will be required when booking. The frustration is great.
That's why the contract with the voucher system for hotels is not worth it
Jürgen Mosthaf, owner of the hotel “Das Wildeck Hotel & Restaurant”, also took over the contract with Jochen Schweizer when he took over the hotel in 2016. Voucher customers wanted to redeem the romantic experience with him. But he preferred guests who booked directly with him. Taking customers with vouchers would never have been worth it given the prices that Jochen Schweizer pays, explains Mosthaf. He therefore terminated the contract with Jochen Schweizer GmbH.
Forum for testimonials
Sven Betting himself had difficulties redeeming a voucher. That's why he founded a forum seven years ago to collect reports. Many affected people also complain about customer service. The company denies this and says they are trying to help.
Jochen Schweizer GmbH
Expiring vouchers are a lucrative source of income. Experts estimate that 20 to 25 percent of all vouchers are not redeemed. But Jochen Schweizer GmbH, which is now part of a holding company owned by ProSiebenSat1 Media, has not published any balance sheets since 2021. The deficit not covered by equity is 84 million euros!
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Source:
SWR market check / Author: Hanna Beckmann
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