Supposed Amazon customer service sends fraudulent emails about the customer rewards program.

Readers report an email SaferInternet In fact, criminals are behind it. They claim to want to send you a gift that you received as part of a customer rewards program. But first you have to check your information. Attention: Anyone who follows the criminals' instructions will end up on a fake Media Markt website where credit card data is collected.

Have you received an email from a “Christine Hertz” posing as an Amazon customer service representative? If so, you should ignore the email.

What's in the email?

The fraudsters are currently randomly sending the following email to numerous potential victims:

Subject: RE: Your Refund – First Name Last Name – Municipality

Hello First Name Last Name, We have checked our customer database and discovered that you never received your package according to our customer rewards program - We apologize for this inconvenience.
We would like to send you a replacement package immediately. The gift will be sent to: Street number – Municipality – Postal code . Check your details directly by clicking on this link . Please do this within the next 8 hours as the link will no longer be valid after that.
Sincerely,
Christine Hertz | Customer service [email protected]
75775 – CEDEX SALZBURG
Support: @amazon.supp

As far as we know, the sender of this email is always “Christine Hertz”. So if you receive an email from a “Christine Hertz”, you should be skeptical.

In contrast to many other fraudulent emails, the recipients here are addressed by their full name. The criminals also know the exact address. This is particularly intimidating for many recipients. Unfortunately, trading personal data is nothing unusual. Previous phishing attacks make it very easy for criminals to get your data. Data leaks from other companies can also lead to your data being accessed and resold.

Where does the link lead?

The criminals don't seem to agree on which company should be imitated in this scam. Because anyone who clicks on the link in the Amazon email ends up on a fake Media Markt website. This may be confusing. However, the fraudsters try to eliminate any doubts about the authenticity of the competition by listing the names of the winners, including their address, on this website.
The first name, last name and place of residence of the alleged winners are hidden behind the pixelated text parts.
The first name, last name and place of residence of the alleged winners are hidden behind the pixelated text parts.

In the next step, a few questions about Media Markt have to be answered in order to be able to choose the prize – in this case an iPhone 12. Then you just have to provide your details and pay shipping costs of around 2 euros by credit card.
It's better not to enter your details here!
It's better not to enter your details here!

DANGER! The credit card data ends up directly in the hands of criminals and can be misused by them.

How can you spot the scam?

  • Check the content of the email: Before you quickly click on the link and enter your details in the excitement of winning, you should briefly consider whether the claims make any sense. Do you order from Amazon often? Have you participated in a customer rewards program or received an email with information about it? If in doubt, write to Amazon customer service directly via their official website and ask what the email is about.
  • Check email address: Even if the email always comes from a “Christine Hertz”, the email address seems to differ from email to email. In no case is this “ [email protected] ” as stated in the text of the email, but rather, for example, “ [email protected] ”, “ [email protected] ” or “ [email protected] ”. None of these email addresses are used by Amazon.
  • Check web address: The same applies to the web address. Hover over the link in the email to see the correct web address. This also shows that this has nothing to do with Amazon or Media Markt.

What can you do if you have already entered your credit card details?

Contact your credit card company and describe your situation. It may be necessary to have your credit card blocked so that no unauthorized debits can be made.

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Notes:
1) This content reflects the current state of affairs at the time of publication. The reproduction of individual images, screenshots, embeds or video sequences serves to discuss the topic. 2) Individual contributions were created through the use of machine assistance and were carefully checked by the Mimikama editorial team before publication. ( Reason )