Only when you want to download your document do you find out that the service is not free after all. When you transfer, you take out a subscription! Our partners from the Watchlist Internet warn.
Zety.de: Subscription trap instead of CV
If you believe the website, Zety is supposedly “the best professional resume editor.” Handling is simple and uncomplicated. You select a template and fill the fields with your personal data.
Only when you want to download the CV or application will you find out that you have to pay something. €2.70 is the cheapest option. Enter your credit card details, but fall into a subscription trap that will cost you €23.70 per month.
It is unclear whether you will even receive your resume after paying.
Subscription contract is invalid
Anyone who has painstakingly typed all the data into the CV editor is probably willing to pay the small amount of €2.70. A month later, you are astonished when suddenly €23.70 is debited from your credit card.
Zety only provides information about the subscription contract in the small print. However, such an approach is not legal. This subscription contract is invalid!
This is how you get your money back
- Check your credit card statement or website for contact options.
- Contact Zety and request an immediate cancellation and refund of the debited amounts.
- Please point out that this subscription contract was not legally concluded because you were not clearly informed about the conclusion of the contract.
- If Zety does not respond to your request, contact your credit card company. Request a refund of the debited amounts. Because: Amounts that were debited from you without your consent (e.g. amounts that were not adequately mentioned during the purchase or that exceed the value of your order) must be refunded by your payment service provider in accordance with Section 67 of the Payment Services Act 2018.
- Also try to block the subscription provider from further charges to your credit card, if possible.
Contact the Ombudsman Office for payment problems
In the case of unjustified credit card debits, as in this case, contacting the ombudsman's office for payment problems at the Ministry of Social Affairs may be helpful. Here you will find the relevant contact details for the ombudsman's office for payment problems .
Source:
Watchlist Internet
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