- The consumer advice center warns of unauthorized calls from a company called Pflegeservice Smart, based in Switzerland. She charges a service fee of 129 euros for an alleged order.
- The consumer advice center advises not to pay and to report Federal Network Agency
- The care centers offer free advice and support
The Rhineland-Palatinate consumer advice center warns against unauthorized calls from Pflegeservice Smart.
The company offers households with people in need of care support in applying for benefits from the nursing care insurance fund. Even if the offer was rejected over the phone, those affected will receive an order confirmation shortly afterwards and will have to pay a service fee of 129 euros.
The consumer advice center advises not to pay the fee and to report the unauthorized calls to the Federal Network Agency.
“The process is always similar,” says Silke Lachenmaier, lawyer at the Rhineland-Palatinate Consumer Center. “Those affected are addressed by name on the phone. It is usually known that there is a person in need of care living in the household.”
This is followed by a discussion about the benefits of long-term care insurance. The company then offers to support households in applying for their benefits from the nursing care insurance fund. Even if the offer was rejected over the phone, an order confirmation follows a short time later with a request to pay the service fee for the alleged order.
“Anyone who rejected the offer on the phone has not signed a contract and does not have to pay anything,” says Lachenmaier.
As a purely precautionary measure, she advises those affected to exercise their statutory right of withdrawal within 14 days. a sample letter for the cancellation .
Free information and support
The local care centers offer free advice on the topic of care and the benefits of long-term care insurance. It is therefore not necessary to take advantage of a paid offer. Care bases are contact points close to home that advise and support people in need of care and their relatives and help organize care. Care support centers also help and support you in submitting applications to the care insurance fund. Addresses of the care bases can be found at https://socialportal.rlp.de/aeltere-menschen/pflegestuetzseiten/?Z=0
Information on the topic of need for care, application and care insurance benefits can also be found www.verbraucherzentrale-rlp.de/pflegegrad If you have legal questions about care, the consumer advice center can provide free and independent advice.
The consumer advice center will answer questions about fake contracts and the revocation of contracts on Mondays, Wednesdays and Thursdays in an initial telephone consultation on (06131) 28 48 120.
Source: VZ-RLP
Related to the topic:
Telephone advertising: What you can do about it
Notes:
1) This content reflects the current state of affairs at the time of publication. The reproduction of individual images, screenshots, embeds or video sequences serves to discuss the topic. 2) Individual contributions were created through the use of machine assistance and were carefully checked by the Mimikama editorial team before publication. ( Reason )