Online shopping: Consumers have to bear high return shipping costs and sometimes processing fees. The reason is returns to China.
Apparently German online shops are asking consumers to send their purchases back to China as returns. But the shops' websites are in German and operate under a German imprint. The trick: Sellers thereby undermine the right of withdrawal.
Although the entire online presence of a shop obviously suggests that it is a German company, consumers should send goods purchased online back to China if they are not satisfied. Consumers complain about this again and again at consumer advice centers. Consumers then lose out because returning goods can be very expensive.
The store's website is exclusively in German, the shop's domain ends in Germany with ".de" and the imprint also suggests that it is a local company. According to some consumers, these were the decisive criteria for consciously choosing a shop and ordering goods there. Other consumers report how they were directed on social media by these providers with a direct link to their shop. The surprise comes when the goods delivered are of poor quality or do not fit. If consumers want to exercise their right of withdrawal, the seller will ask them to send the items back to China at their own expense. The Federal Association of Consumer Organizations (vzbv) and consumer advice centers nationwide have received consumer complaints in which the costs of returning goods to China, such as postage and customs fees, almost amount to the value of the goods. In other cases, online shops charge additional processing fees.
Returns: Right of withdrawal also applies to shipments from China
The right of withdrawal applies to almost all goods ordered online. Accordingly, consumers generally have 14 days from receipt of the goods to cancel, even for goods that are sent from outside Europe. Consumers can find the conditions for a cancellation in the general terms and conditions or the cancellation policy and can also request these in writing from the seller.
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via press release consumer advice center
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