Router freedom also applies to existing customers. This was determined by the Essen Regional Court (Az.: 45 O 56/16) in a judgment against GELSEN-NET Kommunikationgesellschaft mbH. At the request of the North Rhine-Westphalia consumer advice center, the Essen regional court issued a ruling prohibiting the provider from refusing to provide the necessary access data to existing customers.
Until six months ago, network operators were able to require their customers to only use end devices provided by them for broadband connections. Other routers could only be used if providers provided access data for the Internet and telephony (Voice over IP). But network operators repeatedly refused to do so.
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Router requirement abolished
The legislature has abolished this “router requirement”. The law on radio equipment and telecommunications terminal equipment (FTEG) expressly provides for freedom from routers. Since August 1, 2016, network operators have not been allowed to refuse connection to the public telecommunications network if the router meets certain technical requirements. You must provide your customers with login details and information.
Also for existing customers
However, it was still unclear whether this only applies to new contracts or whether consumers can also freely choose the router with existing contracts. This question has now been clarified using the example of an existing customer of GELSEN-NET Kommunikationgesellschaft mbH. Because he was refused access data, the North Rhine-Westphalia consumer advice center initiated urgent legal proceedings against the provider before the Essen regional court. There the judges shared the opinion of the NRW consumer advice center. The verdict: Router freedom also applies to existing customers.
Notes:
1) This content reflects the current state of affairs at the time of publication. The reproduction of individual images, screenshots, embeds or video sequences serves to discuss the topic. 2) Individual contributions were created through the use of machine assistance and were carefully checked by the Mimikama editorial team before publication. ( Reason )